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1.5 Based on 33 reviews
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    • Customer service 10
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I ordered shoes from the store because they did not have my size in the store. I got an email of the order confirmation but after a week, I never got any shipping update. I chatted with someone from stevemadden.com and he/she said the order was cancelled and they did not have any other information on that other than it was cancelled so call the store. When I called the store and they confirmed that it was cancelled. Okay, so I asked where is my... Read more

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I love Steve Madden shoes. However, for the first time I bought a pair of shoes on sale and the fit was horrible--the width was extremely NARROW I will never be able to wear. I have similar heels to the Britty and was really surprised of the fit. I reached out to their customer service and it was too bad it's yours attitude (4 emails all the way up to their supervisor). They have a policy no returns even if it does not fit. I will NEVER buy... Read more

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Steve Madden - Review in Footwear and Clothing category from Chicago, Illinois
1 of 3

I purchased these "new boots" online and I have never been more mad about an online purchase. I shop online often and never received used items. I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and abused. When I called Steve Madden they told me ok let's return these, I told her that I loved the boots but they were used if they could possibly do an exchange but I did not want to... Read more

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Horrible customer service. I bought 3 pairs of shoes i paid 30.00 for overnight delivery on a Friday morning and didnt receive my purchase till Monday. When i called to complain they told me they don't do weekend deliver but yet, they charged me for it. Two day deliver is 15.00 and next day is 30.00. They wouldn't give me a credit and i didn't get the shoes on time. Will never buy from them again. Im returning all three pairs even though im... Read more

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I ordered three pairs of shoes and paid 30.00 for overnight delivery. I didn't get the shoes overnight i got them second dsy deliver. When i called to get a refund they said no because my order was placed on Friday and UPS doesn't deliver on Saturday. I have never heard of such a *** reason or excuse. They were not nice at all and refuse to give me at least a partial refund. Will never buy from them again and im returning the 3 pairs of... Read more

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i purchased 4 shoes and 10 % off on 3 of them. the last one of 4 shoes was 50 % off as the reward for purchasing one for full price. When i tried to return 2 of them, they forced me to pay back the balance to make it the full price meaning that i have to pay back more than I payed just to return them. this is such a fradulent return policy that i never heard of. this policy prevent the customers from return items if they don't have extra... Read more

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The last 3 times I've been in Steve Madden market mall in Calgary I've received horrible service if any at all. Twice I was the only customer in the store and staff never said hi. She looked everywhere but directly at me. Then I walked across to Dynamite and multiple staff members were super friendly. I like to just go to both stores and laugh to myself about it. Great looking shoes, horrendous prices and little comfort. Read more

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I'm a customer for a long time of Steve Madden I purchased a lots of shoes there for years and never have to return any shoes 2 weeks ago I bought one pair of shoes the I really like and look great with my shoes I paid 150.00 dollars for my shoes the I bought to go a wedding friends, when I purchased not one told me o asked about the return policy ( They Should Ask To Everybody since they are so strict about it) those shoes arruined my weding I... Read more

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I bought the Carrson heel for an event and paid for next day shipping but i wont be getting them until 4 days after i placed my order. UPS said estimated delivery was 5/13/16 by the end of the day but the tracking said they hadnt even gotten the package. And it had already been well after 24 hours of placing the order. Order placed 5/12/16, i wont receive it until 5/16/16.

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Was rejected access into my account because my voice wasn't "girly" enough. My order was canceled by Steve Madden after I couldn't prove I was a women. Offered billing information as proof but my "manly" voice wouldn't allow them to complete my order. Never ordering or buying Steve Madden again. So offense and rude, specially in today's open and changing world.

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