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Steve Madden - Horrible Customer Service
Wedges that cost an arm and a leg and Steve Madden Company will not replace. Talked to customer service and the lady said that refunds are accepted with a receipt within 30 days of purchase... but what happens when your wedge pops in half on your 24th birthday???...
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1.0
I didn't like
  • Customer service and return policy
#1063821
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I contacted Stevemadden.com about a shoe I just received called the Slinky and after I wore it a few hours it wouldn't stay on my feet. They tried to claim it was too big and since it had been worn they would not take it back. My foot fit the platform exactly but the...
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2.1
I didn't like
  • Poorly made shoe
#1062758
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Ordered a few items for the wife birthday and they left the status as "in process" for a few days even though i paid for 2 day shipping. I chatted with them a few times and always told me will arrive by friday" Live chat was a joke (not their fault) as i thinking the...
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1.3
I didn't like
  • Delivery misrepresentation
#1058265
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Steve Madden Shoes Review

Steve Madden
#1038389
Steve Madden - Simple Review #1493040582
Steve Madden - Simple Review #1493040582
1 of 2
Hi My name is Tiisetso Im extremely disappointed with the quality of ur shoes..I thought you designed ur shoes with genuine leather but what I discovered on the shoes I bought recently m disappointed
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Steve Madden Shoes Review

Steve Madden
#1026635
Steve Madden - Simple Review #1490720826
Steve Madden - Simple Review #1490720826
Steve Madden - Simple Review #1490720826
1 of 3
I was told to supply additional info which I intend to do. my email joehutboy@gmail.com. Desmond Bryan (239) 645-9252.
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Steve Madden Customer Care Review

Steve Madden
#1020563
2.5
I ordered a bootie, tried to cancel the order, but they couldnt find my order number on their system and it was too late so they said that i just have to return the package after i get it, which i had to pay an extra 20£ for. I returned a 6 days ago and they didn't send anything, and yet again they say the cant find it. And now i cant get my money back.
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Steve Madden Shoes Review

Steve Madden
#994164
1.0
Steve Madden - Simple Review #1484882949
1 of 1
Without doubt, is the worst high shoes I have ever bought. After 15 minutes walking with It, look what happened in my legs. They have a beautiful design, but zero in comfort and internal finish.
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While on vacation in Las Vegas in February, I purchased a pair of shoes at a Steve Madden store at the Venetian Hotel. These are dress shoes covered with rhinestones. They cost $151.36. I have worn the shoes two times -- indoors at my home while entertaining -- and the...
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1.0
I didn't like
  • Unreasonable return policy
  • Poor quality
#1044061
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If you don't like what you bought return it immediately...there's no flexibility. I bought two pairs of the same shoe...one size larger than the other and in two different colors (not sure which color I would like or size). The larger size fit. I liked both colors so I...
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3.0
#1032966
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Steve Madden 190640503945 Review
I have bought many Steve Madden shoes. I bought a pair of heels aboit two years ago, which they broke the same night i wore them. I just bought a pair of the fuzzy sandals they have at an outlet store about 3 weeks ago, they just broke. Of course i called customer...
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1.8
#1024773
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First Experience: I ordered a pair of heels a month befor my wedding. They came in wrong colour. So I asked for a return label and the right item. waited for 2 weeks and received nothing. I followed up and they said they don't know what happened to the oreder!! Cause...
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2.4
I didn't like
  • Looks like there is no management
#995974
Reply to reviews
Ordered some mens boots on 12/5/16 online at stevemadden.com that were on clearance sale for $46.50 and another pair of boots on sale for $90. I thought I was getting a great deal. Let it behold it turned out to be a nightmare. I received both boots at the same time on...
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1.7
I liked
  • Waiting for my order number 11773392 to be resolved
#973184
Reply to reviews
Bought shoes a size too big and wish to exchange them. One figures that it's standard practice now days to buy risk-free, try at home, and if it's not suitable, to exchange for the right size. Only to find out that we can't return, can't exchange, because the product...
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1.2
#972564
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I purchased a pair of Steve Madden Freebird apex boots 3 months ago. I have worn them now 5 times and they have separated at the seam leaving a hole in the inseam. I just reached out to customer service who informed me that they only guarantee their product for 30 days...
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#955114
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