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1.4 Based on 36 reviews
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  • Customers like
    • Products 1
  • Customers don't like
    • Customer service 11
    • Return policy 5
    • Customer service and business ethics of online returns 4
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1 of 2

I bought shoes from the website directly and wore them for a maximum of 2 hours outside. They hurt like *** and they werent even heels and I was wearing socks with them! Now I am being told that they dont accept worn merchandise and that "their return policy is stated everywhere. I dont see it in my confirmation email or when you go to checkout. If you buy from Macys or Nordstrom's they at least value their customers and have a suitable return... Read more

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Steve Madden - New Shoes Arrived Worn
1 of 9

I ordered a pair of new shoes off of the website. They arrived quickly, which was nice. Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with not one person responding back to me. I'm disgusted that I spent that much money on a pair of worn shoes. Their return policy states they won't take back worn shoes so what am I... Read more

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i need to know how many days they return the money

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Price: 8000 INR purchased from: Amazon India Order # 404-1984168-6453963 Used for: 9-10 times for office with great care as the shoes are so costly and are designer shoes. Last use was in second month of date of purchase. Result: see the photo, sole is detached Current state: Amazon said return window is passed (30 days return policy) and they ant do much! Feeling cheated. 30 days return policy for such a costly piece? Which customer uses only... Read more

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I ordered shoes from the store because they did not have my size in the store. I got an email of the order confirmation but after a week, I never got any shipping update. I chatted with someone from and he/she said the order was cancelled and they did not have any other information on that other than it was cancelled so call the store. When I called the store and they confirmed that it was cancelled. Okay, so I asked where is my... Read more

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I love Steve Madden shoes. However, for the first time I bought a pair of shoes on sale and the fit was horrible--the width was extremely NARROW I will never be able to wear. I have similar heels to the Britty and was really surprised of the fit. I reached out to their customer service and it was too bad it's yours attitude (4 emails all the way up to their supervisor). They have a policy no returns even if it does not fit. I will NEVER buy... Read more

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Steve Madden - Review in Footwear and Clothing category from Chicago, Illinois
1 of 3

I purchased these "new boots" online and I have never been more mad about an online purchase. I shop online often and never received used items. I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and abused. When I called Steve Madden they told me ok let's return these, I told her that I loved the boots but they were used if they could possibly do an exchange but I did not want to... Read more

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Horrible customer service. I bought 3 pairs of shoes i paid 30.00 for overnight delivery on a Friday morning and didnt receive my purchase till Monday. When i called to complain they told me they don't do weekend deliver but yet, they charged me for it. Two day deliver is 15.00 and next day is 30.00. They wouldn't give me a credit and i didn't get the shoes on time. Will never buy from them again. Im returning all three pairs even though im... Read more

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I ordered three pairs of shoes and paid 30.00 for overnight delivery. I didn't get the shoes overnight i got them second dsy deliver. When i called to get a refund they said no because my order was placed on Friday and UPS doesn't deliver on Saturday. I have never heard of such a *** reason or excuse. They were not nice at all and refuse to give me at least a partial refund. Will never buy from them again and im returning the 3 pairs of... Read more

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i purchased 4 shoes and 10 % off on 3 of them. the last one of 4 shoes was 50 % off as the reward for purchasing one for full price. When i tried to return 2 of them, they forced me to pay back the balance to make it the full price meaning that i have to pay back more than I payed just to return them. this is such a fradulent return policy that i never heard of. this policy prevent the customers from return items if they don't have extra... Read more

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