filters
state:
Show
city:
Show
product:
Show
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
I order three pairs of Steve Madden shoes on December 27th, 2017. I ordered Hound Grey Suede, Hound Black Suede, and Fraction Nav NU, all in size 13. When they arrived, Tuesday, January 9, 2018, I noticed that the shoes had marks, stains, and scuff marks on them. I...
Read more
2.2
#1165877
Reply to reviews
I purcharsed a pair of shoes on line, I needed to size up, so I went to the store. The store # is 124 in Destin Florida, the manager of the store told me that she couldnt credit my account because was more than 30 days that I can only get a gift card, I told her that I...
Read more
1.8
#1159468
Reply to reviews
The same thing happened to me! It is such a huge inconvenience - I signed up for the rewards to obtain 10% off and had a promo code for free shipping. The site is not convenient and you have to go back and re-select all the shoes that you had just placed in your cart....
Read more
#1156956
Reply to reviews

Steve Madden - Make you pay upfront for return

Steve Madden
#1141522
1.2
Details
Horrible return policy.first they dont send a ups sticker for return you have to print it .second you got yo pay to ship it back!really!cute shoe but the company is retarded!off the run around to get my money back .hopefully
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Steve Madden - Terrible

Steve Madden
#1140014
1.0
Details
Terrible shoe.. the paint was peeling and they sent me a worn shoe.. then call customer service and they was no help.. i will never order from them AGAIN
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Steve Madden - Order

Steve Madden
#1138550
5.0
Details
I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not a size 10
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Steve Madden - Pathetic service
Steve Madden - Pathetic service
1/2

Steve Madden - Pathetic service

Steve Madden
#1129980
1.2
Details
My pair is exchanged now but a girl named Nikita in chandigarh store is one of the worse fc I have ever come across . Pathetic service , picture after 2 day of purchasing
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Steve Madden - Absolutely disgusting
I ordered the Johannah boots in the multi color, size 7 1/2 as a Christmas present for my daughter. The box came and the boots were totally white. I called for a return label and re-ordered the boots. The second box came. I peeked and saw the correct color and size...
Read more
2.5
I didn't like
  • Did not insure quality of what i ordered
#1156445
Reply to reviews
I am very disappointed with my experience with Steve Madden, in the past two days (12/21/17-12/22/17). I was interested in getting the Dominique style of boots (red, size 9) over the web. However, they were not in stock so I check the In-Store inventory and noticed...
Read more
2.7
I liked
  • Style
I didn't like
  • Staff
#1153854
Reply to reviews
I am in disbelief at the incompetency of this company. How they are number one in retail shoe sales is nothing short of a miracle. I have attempted to purchase a gift card online and over the phone without success. Their system for purchasing gift cards has been down...
Read more
#1148879
Reply to reviews
Processed my order for a week before I called to figure out what was going on. Said inventory was low so they cancelled order and allowed me to reorder another color. Put in wrong expiration on card so I had to reorder again but would not allow me to do so until I...
Read more
2.3
#1148514
Reply to reviews
Steve Madden - The worst experience ever
I bought a pair of boots from Steve Madden,they have the worst and unfair return policy ever. I am a frequent buyer but from now on I will never buy anything from there. I wear this boots once on the street because I wanted to see if are comfortable (no, you cannot...
Read more
2.8
#1146234
Reply to reviews
I ordered my Steven madden shoes within the kop location. I was told 3 business days whivh would of fell on a Thursday. It’s is now 2 weeks later!!! I have called the store... it just rings no one pick so up! I emailed the customer service.. it’s been 3 days no answer....
Read more
#1143114
Reply to reviews
Dear Steve, This letter is a little more personal than normal. I am from NY, was the largest ladies domestic sweater manufacturer. Our paths crossed during my tenure in NY 1989 to 2007. Either a store opening or something. I wanted to compliment one of your employees....
Read more
5.0
#1137761
Reply to reviews