Bought a pair of the leather topped sneakers. Worn very casually for maybe a year and a half -- two years outside. Soles are falling apart. Small split on one, heel collapsing and worn through from the inside on the other. These aren't cheap shoes but the quality...Read more
I didn't like
"I used to love Steve Madden but the company is becoming sloppy. I have ordered several shoes from the online store and when my items arrive the shoe boxes are always damaged and the shoes look as though they were just tossed in the box. The packaging is terrible! This...Read more
Order three pairs only two came. Last pair has been supposedly shipped ten days ago . I contact costumer service bc no update since processing stage and they said ups has it. That they will contact them we'll try never got back to me so I contacted ups (they said they...Read more
Steve Madden - Warehouse errors..tried to blame on UPS
They "lost" two orders in the warehouse. Admitted to shipping error.Refunded me but are now launching an investigation with UPS. When UPS is obviously not to blame. Now am being inundated with emails and will have to deal with UPS to close the investigation. OVER SHOES?!?
Steve Madden - So upset !
I order a specific sandal in size 5 before they sold out ! And they were on sale. I received the wrong shoe ! Probably someone else out there excited to received their shoe they were waiting for like I was now I can't even get the sandal I wanted because it's sold out ! And since it was on sale i don't think they are coming back! Ugh! Horrible experience.
Steve Madden - Poor Quality
Bought a 5pkt of invisible socks size 8-11 . Do not stay on the heel as soon as you walk they slip of. Very disappointed poor quality.
Steve Madden Shoes Review
Hi My name is Tiisetso Im extremely disappointed with the quality of ur shoes..I thought you designed ur shoes with genuine leather but what I discovered on the shoes I bought recently m disappointed
I order a pair of shoes a week ago had a issue where I did not receive a confirmation email but was able to get my order number along with tracking as of today a week later my order was stuck on processing for shipping since last week Wednesday to this current...Read more
Purchased Raeleen gladiator style stacked heel Steve Madden shoe. After just a few wearings, maybe 4, the heels started peeling. They are covered in paper! Shoe repair place said it would take $90 cost to repair. Bought them at DSW and Steve Madden has directed me to...Read more
Wedges that cost an arm and a leg and Steve Madden Company will not replace. Talked to customer service and the lady said that refunds are accepted with a receipt within 30 days of purchase... but what happens when your wedge pops in half on your 24th birthday???...Read more
I contacted Stevemadden.com about a shoe I just received called the Slinky and after I wore it a few hours it wouldn't stay on my feet. They tried to claim it was too big and since it had been worn they would not take it back. My foot fit the platform exactly but the...Read more
I didn't like
- Poorly made shoe
Ordered a few items for the wife birthday and they left the status as "in process" for a few days even though i paid for 2 day shipping. I chatted with them a few times and always told me will arrive by friday" Live chat was a joke (not their fault) as i thinking the...Read more
I didn't like
- Delivery misrepresentation
While on vacation in Las Vegas in February, I purchased a pair of shoes at a Steve Madden store at the Venetian Hotel. These are dress shoes covered with rhinestones. They cost $151.36. I have worn the shoes two times -- indoors at my home while entertaining -- and the...Read more
I didn't like
- Unreasonable return policy
- Poor quality
If you don't like what you bought return it immediately...there's no flexibility. I bought two pairs of the same shoe...one size larger than the other and in two different colors (not sure which color I would like or size). The larger size fit. I liked both colors so I...Read more
Do you have something to say about Steve Madden? What happened? What can we help you with?