Steve Madden
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Steve Madden Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steve Madden has 1.8 star rating based on 246 customer reviews. Consumers are mostly dissatisfied.
43% of users would likely recommend Steve Madden to a friend or colleague.
- Rating Distribution
Pros: Style, Products, Shoe style.
Cons: Customer service, Quality, Poor quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steve Madden has 1.8 star rating based on 246 customer reviews. Consumers are mostly dissatisfied.
43% of users would likely recommend Steve Madden to a friend or colleague.
- Rating Distribution
Pros: Style, Products, Shoe style.
Cons: Customer service, Quality, Poor quality.Recent recommendations regarding this business are as follows: "Zero", "Do not order anything", "Do not hesitate to contact customer service with any questions about your product. They were very helpful and courteous in helping me", "Don’t buy Steve Madden ladies wallets or ANY of their ladies purses.", "Don’t order from Steve Madden unless you want emails day and night.".
Most users ask Steve Madden for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Steve Madden Reviews
"Boots"
They were very professional in assisting me with the return process. She kept me on hold for about 5 minutes to get approval, purpose of call was accomplished...
"Chancel my Order #STEVEU368471"
Hello, I did not send my order back or cancel it. I'm still waiting for delivery. Why do you send me the money back and I get a return confirmation. Please...
New York, New York
Shoe order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Crap product
Company fixed the issue and I have been provided with apology. Contacted office protwction consommateur et they told me how to settle this.
- Fast consumer service reply
- Fast delivery
- Bad product quality
Preferred solution: Repair or exchange
User's recommendation: GO AWAY!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Never received the rest of my order
Preferred solution: Full refund
Hi Lori! We are sincerely sorry for this situation!
Please e-mail us at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My delivery got stolen from the delivery van
Preferred solution: Deliver product or service ordered
Hi Mary! We sincerely apologize for this unpleasant experience!
Please send us an e-mail at customersupport@***.co.uk, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kamen, North Rhine-Westphalia
Chancel my Order #STEVEU368471
Hi Alexandra! We sincerely apologize for this unpleasant experience!
Please e-mail our European team at customersupport@***.eu, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
My trainers have not come
Hi Joanne! We sincerely apologize for this unpleasant experience!
Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
Longview, Texas
Bad bad customer service
I bought two pairs at the south beach location and since it was not available in store they ordered it. I received only one pair.
After waiting 3 weeks for the second pair when I called the store they told me that it was never ordered and they will order it asap and ship it to me.
I received the sandals this time only to find out that there were 2 left feet sandals and two different sizes.
Well I started to call again and this time they said send us back the one sandal that is the wrong size.
They promised me to send me the return label and never did.
AGAIN. I have been calling the south beach store and either no one responds or says the manager will call me back but on one does
User's recommendation: Do not order anything
Hi there! We sincerely apologize for this unpleasant experience!
Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canoga Park, California
Inquiry Regarding Wholesale Account Opening Process
Hello,
I hope this message finds you well. My name is Hoji and I represent Mahan Moda, Inc., a company with eight years of industry experience, we've established partnerships with 50 major brands, distributing their products across the United States.
We are interested in establishing a wholesale account with your esteemed company to explore potential collaborations and opportunities.
Could you kindly provide information or guidance on the steps and requirements involved in opening a wholesale account with your organization? We are eager to understand the process, necessary documentation, terms, and any specific criteria you might have for potential partners.
Moreover, if there are any forms or applications required to initiate this process, please do share them along with any additional details that might assist us in moving forward.
We are enthusiastic about the prospect of working together and believe that a partnership could be mutually beneficial.
Your prompt attention to this inquiry would be greatly appreciated.
Thank you for your time and consideration. We look forward to the possibility of establishing a productive and enduring business relationship.
Atlanta, Georgia
I cannot get anyone to issue a return label
User's recommendation: Zero
Hi Sueann! Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
Wesel, North Rhine-Westphalia
Cancel order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Package never arrived
- Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy online
Thank for the heads-up, I almost placed my order...they are scaming us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Tracking orders
Preferred solution: Deliver product or service ordered
Hi Zulema! We are sorry to hear this!
Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Madden is not *** realistic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
My order never showed up
Hi Aramis! We are sincerely sorry for this situation!
Please send an e-mail at info@***.co.za, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton Keynes, England
Parcel returned
- Excellent designs
- Expansive
Preferred solution: Wanted to Thank them.
Hi Bushra! We sincerely apologize for this unpleasant experience!
Please send us an e-mail at customersupport@***.co.uk, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camberwell, Southwark
Problems trying to contact
Hi Pauline! We sincerely apologize for this unpleasant experience!
Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.
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“The product was incorrect, wrong size, someone elses shoes. I was very upset. Id been anxiously waiting...“
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Hi there! Please e-mail us at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.