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Ordered a pair of Troopa boots. I'd been looking for a pair like this for a year. Was super happy I found them. Ordered them. A week later, I didn't receive them so tracked the order online to find out they CANCELLED it. Without even notifying me. I called them and...
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1.0
#1135145
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Steve Madden - Unbelievable
Steve Madden - Unbelievable
Steve Madden - Unbelievable
Anytime shoe prices are over $100 they should be quality, especially with the persona Steve Madden brand puts out there. I purchsed a pair of shoes from them that completely came apart while I was wearing them. I was out with friends and fell because the shoes came...
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1.0
#1128029
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Steve Madden markets their shoes as genuine real leather. My Troopa boots even came with a card that said those exact words. One year later the inside of my boots are completely shredded. The lining is ripped and I can hardly web put them on because the whole heel...
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1.2
#1109468
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Steve Madden - Pathetic service
Steve Madden - Pathetic service
1/2

Steve Madden - Pathetic service

Steve Madden
#1129980
1.2
Details
My pair is exchanged now but a girl named Nikita in chandigarh store is one of the worse fc I have ever come across . Pathetic service , picture after 2 day of purchasing
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Steve Madden - Warehouse errors..tried to blame on UPS

Steve Madden
#1104050
2.5
Details
They "lost" two orders in the warehouse. Admitted to shipping error.Refunded me but are now launching an investigation with UPS. When UPS is obviously not to blame. Now am being inundated with emails and will have to deal with UPS to close the investigation. OVER SHOES?!?
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Steve Madden - So upset !

Steve Madden
#1090835
1.0
Details
I order a specific sandal in size 5 before they sold out ! And they were on sale. I received the wrong shoe ! Probably someone else out there excited to received their shoe they were waiting for like I was now I can't even get the sandal I wanted because it's sold out ! And since it was on sale i don't think they are coming back! Ugh! Horrible experience.
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Advertised vs Delivered
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Steve Madden - Poor Quality

Steve Madden
#1083762
3.2
Details
Bought a 5pkt of invisible socks size 8-11 . Do not stay on the heel as soon as you walk they slip of. Very disappointed poor quality.
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Bought a pair of the leather topped sneakers. Worn very casually for maybe a year and a half -- two years outside. Soles are falling apart. Small split on one, heel collapsing and worn through from the inside on the other. These aren't cheap shoes but the quality...
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2.0
I liked
  • Style
I didn't like
  • Quality
#1100979
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"I used to love Steve Madden but the company is becoming sloppy. I have ordered several shoes from the online store and when my items arrive the shoe boxes are always damaged and the shoes look as though they were just tossed in the box. The packaging is terrible! This...
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1.5
#1098016
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Order three pairs only two came. Last pair has been supposedly shipped ten days ago . I contact costumer service bc no update since processing stage and they said ups has it. That they will contact them we'll try never got back to me so I contacted ups (they said they...
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1.7
#1093456
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I order a pair of shoes a week ago had a issue where I did not receive a confirmation email but was able to get my order number along with tracking as of today a week later my order was stuck on processing for shipping since last week Wednesday to this current...
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1.8
#1091425
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Purchased Raeleen gladiator style stacked heel Steve Madden shoe. After just a few wearings, maybe 4, the heels started peeling. They are covered in paper! Shoe repair place said it would take $90 cost to repair. Bought them at DSW and Steve Madden has directed me to...
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#1074024
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Steve Madden - Horrible Customer Service
Wedges that cost an arm and a leg and Steve Madden Company will not replace. Talked to customer service and the lady said that refunds are accepted with a receipt within 30 days of purchase... but what happens when your wedge pops in half on your 24th birthday???...
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1.0
I didn't like
  • Customer service and return policy
#1063821
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Contact Steve Madden

Mailing Address:
7365 Main Street, #204 Stratford, CT 06614
Stratford, CT 06614
Phone:
(888) 762-3336
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Steve Madden Products and Services

I contacted Stevemadden.com about a shoe I just received called the Slinky and after I wore it a few hours it wouldn't stay on my feet. They tried to claim it was too big and since it had been worn they would not take it back. My foot fit the platform exactly but the...
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2.1
I didn't like
  • Poorly made shoe
#1062758
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