Steve Madden
Reviews and Complaints
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Verified ReviewerDelivery of items
Preferred solution: Deliver product or service ordered
User's recommendation: To not shop online with you guys maybe I should just go to the store because online is a mess
It’s important to me to show gratitude
User's recommendation: Yes I’d recommend customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisMy shoes have fallen apart
Preferred solution: Full refund
User's recommendation: Don’t pay there shoes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkShoes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkShoes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBeen sent wrong shoes
Preferred solution: Full refund
Send me the incorrect sneakers
I do not have a complaint about your products the I was asking a question about a pair of tennis shoes that I purchase and will like to know if theres a possibility that they would have the ones that I watch which is the high top with rhinestones on it and I want them in all white I had purchased a pair in the Dillers in Westfield mall in Brandon and had to take them back because they were the incorrect size and then I purchased another pair online to Dillers and they sent me the incorrect tennis shoes they sent me one that had the black black line what to pay hoping to get the correct one but didnt happen still came with the black line Im looking for the one all white rhinestone and cook their like ankle high I hat one pair had to take back it was too small if you could please send me the number or see if you can locate one in a size 7 1/2 or
Put payments on pause
- Not able to speak to a live person
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisShoes fallen apart
- Shoe style
- Poor quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaShoes are falling apart
Preferred solution: A replacement if possible, I only wore them for less than a month
User's recommendation: No, not if you don’t take care of this problem
Customer service
User's recommendation: Friendly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought 2 back packs and I never received it
Preferred solution: Full refund
User's recommendation: Do not use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain from qatar
- Products
- Advertising
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Arrowhead, CaliforniaNot able to get in touch with you regarding my order.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaHorrific Customer Service/ Defective Products/ Delayed Shipping
User's recommendation: STAY AWAY- Plenty other shoe companies out here!
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Please send us an e-mail at info@***.com, for additional assistance with this. Sincerely, Steve Madden Customer Service Team.