Bought these boots at end of last season along with my daughter who also bought one of your boots. I Wore them a couple of times last year and a lot more this year.
Check out the pic, the cord you use in the heel is falling apart and off. Will not buy another pair of Steve Madden shoes or boots and neither will my daughter. At that price these should last a number of years . We live in a fair weather area and they have been babied, trust me.
Should not happen. Not a happy customer.
hope this helps reconstruct the heels. thanks for your attention.
Product or Service Mentioned: Steve Madden Boots.
Reason of review: Bad quality.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.