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Purchased an item on 4/28 at Willowbrook mall in New Jersey , the item was out of stock in store so the sales associate placed the order online for me and assured me the item would take 5-7 business days . I noticed that I wasn’t getting any updates from Steve Madden...
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#1248271
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I purchased a pair of shoes from the steve madden store when I was working in maryland, I've only worn them 3 times and the strap was tearing away from the shoe. I called the place I purchased them from and the lady gave me this whole spill about it being up to the...
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#1247016
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Steve Madden - An order

Every time I call it says system error.
#1244681
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April 7th, 2018- my daughter decides to purchase a pair of shoes from the Steve Madden store at Lenox Mall in Atlanta. She was charged $86.11 for the shoes. She took them upstairs to Bloomingdales to match them to a prom dress, she realized they didn't match and within...
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1.0
#1237967
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Within 2 months of casual wear on a Steve Madden coat, the zipper material frays apart, and the coat will not zip. After several emails arguing with customer service in the most respectful way possible, customer service offered me to choose any item from their site UP...
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#1236070
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For years I have forbidden anyone in my family to buy SM shoes. In my own experience I've had many cracked soles in shoes that were only months old. No other shoes that I own have this problem. So recently I see a sale that was too good to pass up I grabbed a pair of...
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2.8
I liked
  • Fit as sized
  • Average cost for shoes
I didn't like
  • Poor quality
#1234443
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Steve Madden - Order not sent

I paid for a next day service and was told ups picked up my package but didnt scan it...Called ups and was told that the company created a label but never sent the shoes..I called tge company and was offered more lies.. Still havent received shoes or refund...i am calling the bank to cancel my payment...THRY ARE A SCAM RUNNNNNNN
#1225969
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Have purchased many shoes from Steve Madden in the past. Not the best quality but cute and not horribly expensive. Wore my last pair of shoes twice and they fell apart so I tried to return them. The clerk accused me of lying and said they were heavily worn. I wore them...
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1.6
#1223112
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Steve Madden - *** shoes

Mine came apart after 10 wears. Stitching from sole came loose and you can see my sock. They just plainly don't make high quality men's shoes.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I liked
  • Shoe style
I didn't like
  • Steve madden quality
  • Quality
#1222888
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Don't buy their clearance and sale shoes as they are 99% returns from either online or the store, which have been worn, as in the area on the heel that gets rub marks when driving and the inner portions by the toes that rub together, especially suede. They claim you...
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#1196426
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