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I purchased four pairs of shoes from the Steve Madden store located at the San Francisco Outlets in Livermore Ca. I wore two pairs of the shoes for about 4 hours each.

The shoes felt fine when I tried them on in the store. However, once I wore the shoes for about an hour, my feet, ankles and legs began to swell. Wearing the shoes was very painful. I thought that perhaps it was just that particular style of shoe.

The next day I tried a different pair and the same thing occurred. I decided to return the shoes. At the time I did not know the return policy, which is awful. Once I was at the store, which I drove an hour to get to, I was told that I could not return the worn shoes and that I could get a store credit.

Then I was I would get $21 for the shoes that were not worn! I paid $89 a piece for both pairs. I was told that since the shoes were get buy one get one at half price. What sense does that make?

This company is very unethical and they sell sub standard , ill fitting shoes at their stores. I would not recommend this product at.

Reason of review: Damaged or defective.

Monetary Loss: $286.

Preferred solution: Full refund.

Steve Madden Cons: Shoes, Customer service and online returns.

Location: 2676 Livermore Outlets Dr Suite #820, Livermore, CA 94551, USA

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Steve Madden is more than happy to refund you for the unworn shoes, less the discount you paid for them. You purchased all 4 pairs during our buy one, get one 50% off promotion.

Therefore your refund would be according to the discount you purchased them with. In regards to the worn shoes, which by the way have no damages or defects, cannot be returned or exchanged, however we are willing to give you a store credit for these 2 pairs in order to provide great customer service. At this time, you abandoned your shoes at our store and cursed out both the district manager and myself each time we tried to assist you. Feel free to pick up your shoes at the store you left them in, at your earliest convenience.

Our return policy is printed on the back of all receipts. The promotion is clear, buy one - get one 50% off.

You purchased 4 pairs accordingly, the 2 pairs you wore were both the 50% off styles - therefore your refund on the full price pairs would be less 25%. Your total refund and store credit will equal to what you originally paid.

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