Steve Madden - New Shoes Arrived Worn

9 of 63 Steve Madden reviews

Update added by user Sep 21, 2016

I have continued to try and reach steve madden customer service.They will not respond.

I am very angry.

I ordered and they charged me for brand new shoes.The shoes they delivered were very used!

Original review posted by user Sep 20, 2016

I ordered a pair of new shoes off of the website.They arrived quickly, which was nice.

Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with not one person responding back to me. I'm disgusted that I spent that much money on a pair of worn shoes.

Their return policy states they won't take back worn shoes so what am I suppose to do when they were shipped to me already worn. I'm so disgusted by the business policy and lack of professionalism. For the amount of money I spent on the shoes I would expect better or at least some type of response/customer service. I will make sure I let everyone I know that they should never ever purchase shoes from them.

I am also sharing my pictures with everyone to show them how worn the shoes are.Absolutely ridiculous.

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Customer service
Advertised vs Delivered
Discounts and Special Offers
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Value for money
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Entire experience
    • Customer service and online returns
    • Costly product with absolutely zero quality
    • Shoes were not new

Reason of review:
damaged, already worn, poor service
Monetary loss:
Product or service
Carrson Blue Suede Heels
Review category
Footwear and Clothing
review #922184 by

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