I bought a pair of shoes on 18th October, 2015 from their store in the Phoenix Market City Mall, Shop No.UG15, Whitefield, Bangalore, Karnataka-560048.
I was impressed with the Fashion and Style of the model 'CRAVES - Black'. At the same time the sales girl was also very professional.
I understand these are fancy items and are not meant for rough use, I bought it with an intent to use it for special occasions only. It was a perfect match for my taste and various suits that I have. By count I have worn these shoes on 4 occasions (3 to 5 hours each time) and the shoes are already worn out. I can still do with a normal wear and tear but this pair of shoes is in a mess. Its looks weird to be precise.
I have spent Rs. 8999 on this pair and I am sorry to say that your designers have failed to consider that they are designing shoes which would eventually be worn in the feet. Rather than sole touching the ground the leather of the shoes touches the ground causing it to wear out. Then the stitching inside and outside of the shoe is also worn out. Again, I have not danced, I have not ran or abused the article in any way.
I have another pair of brown leather shoes that I bought the same day from a different brand which costed me just Rs.2000 and I have been wearing it to the office everyday and those shoes are intact.
I have written to their call center twice in last 13 days an have not got a single response. Poor Quality, flawed design and pathetic customer service.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
What I disliked
- Customer service and business ethics of online returns
- Return policy
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "MART OF CHINA IS THE WORST WEBSITE DEALT WITH ONLINE. Cheap products, nothing like the pictures or description I ordered 8 dresses together and I wish I didn't waste..."
- "I bought a ballet in Aerosoles. In the store assistants do they job well. I like they, but sometimes I saw what is inside. OMG! See my pictures, please. The..."
- "Bought these in October from Rack Room. Dont waste your money like I did...."
- "Hi, Folks I have been following this discussion of hair fall and baldness on this website and so many other websites that I think I have more information than most..."
- "I am writing to you in good faith. I have been a loyal Sony customer for last 25 years Over the years I have purchased SO MANY products from Sony,..."
- "My 4th followup !!! Can I know what is happening on my request to replace the wrong product delivered? How long will you will sit on this request? I raised this complaint..."
- "RUN RUN RUN 2 weeks turned to 6. and still not done they ordered the wrong tub and order the same $33 ceiling fan (a request was made to upgrade from the..."
- "Not much to say (there 4 pictures taken on the same visit say it all). I have been consistently disappointed in the quality of veggies and produce at the..."
- "SW128 Uneven Women’s Batwing Sleeve Destroyed Ripped Slouchy Sweater Pullover Hollow Out Loose Fit Jumper Tops Knitwear Smock SIZE INFORMATION: (Flat-measuring) Bust- 125cm; Shoulder(Dropped)- 64cm; Sleeve- 35cm; Shoulder to hem length(Front/Back)- 52cm/64cm (1inch=2.54cm,1-3cm..."