Steve Madden - Review in Footwear and Clothing category from Chicago, Illinois

I purchased these "new boots" online and I have never been more mad about an online purchase.I shop online often and never received used items.

I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and abused. When I called Steve Madden they told me ok let's return these, I told her that I loved the boots but they were used if they could possibly do an exchange but I did not want to wait 7-10 days. All I wanted was expedited shipping since I had waited so long for these. They said no and if I didn't want to wait they couldn't do anything.

Fine.Simple solution don't shop there again and let's share this experience with other potential shoppers.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Customer service
Diversity of Products or Services
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
Discounts and Special Offers
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Return exchange policy - fraudulent
    • Customer service and online return
    • Customer service
    • Ridiculous return policy and lack of clear stores

Product or service
Super Fly
Review category
Footwear and Clothing
review #880026

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