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I have always been the BIGGEST Steve Madden fan... I literally own 15+ shoes from him. However, I FINALLY talked myself into buying $80 high top Steve Madden sneakers and I have never been so upset/disappointed in my life. I wore these TWO times (bought from DSW) and...
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Company wrote 0 private or public responses to the review from Dec 10.
Anonymous
Steve Madden

Hello. We are very sorry to hear about this. Please contact the store where the purchase was made for assistance.

2.0
#1420256
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Steve Madden - Broken sunglasses
Sunglasses which i purchased from madden girl, broke easily within very few use. Poor quality and no response from team
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Company wrote 0 private or public responses to the review from Nov 26.
Anonymous
Steve Madden

Hello! We are very sorry to see this happening to your sunglasses. Please give us a call at 800-378-7306 (press 3) if you are in the US or 703-637-0022 (OUTSIDE THE US) - 7 da...

1.6
#1408036
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I am unable to checkout - wtf?
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Company wrote 0 private or public responses to the review from Oct 13.
Anonymous
Steve Madden

Please call us at 1-888-SMADDEN (9 AM to 10 PM EST – 7 days a week) and one of our representatives will be happy to assist you in completing the order. If you are outside the ...

#1380723
Reply to reviews
Steve Madden - Disappointing customer service
Steve Madden - Disappointing customer service
Bought a pair of Steve Madden heels from their store in Toronto Canada on 01st Oct 18 as a gift for my partner. It turns on the shoe size guide of their website is different from that on the shoe, and I was given the wrong size, only discovering when I arrived back in...
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Company wrote 0 private or public responses to the review from Oct 09.
Anonymous
Steve Madden

Hello. We are very sorry to hear this happened. Please give us a call at 800-378-7306 (press 3) to further discuss about this.

1.0
#1377042
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I got two pairs of Steve Maden leather shoes and both were horrible experience. I liked this brand because of the style. The styles are irresistable, however, the first pair bottom of the shoes were gradually eroded and fell apart. Second pair had the same problem and...
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Company wrote 0 private or public responses to the review from Oct 08.
Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 and dial 3 to reach us directly? We’d like to make this right.

Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

2.3
I liked
  • Style
I didn't like
  • Quality
#1376331
Reply to reviews
I have 4 pairs of shoes from Steve Madden that make squeaky noise like I'm walking on 100 years old hardwood. I've talked to the people at the store and exchanged emails with head office but no one is willing to help me with this problem. I've been told that it's not a...
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Company wrote 0 private or public responses to the review from Sep 07.
Anonymous
Steve Madden

Hello. We are very sorry to hear this happened. Please give us a call at 800-378-7306 ext 722 to further discuss about this.

1.0
#1349495
Reply to reviews
These shoes are not worth the price and HASSLE associated with purchasing from this company. I ordered shoes online from them, and I will NEVER do that again and I urge you to do the same! I have exchanged upwards of 30 emails with the Steve Madden "Customer...
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Company wrote 0 private or public responses to the review from Sep 06.
Anonymous
Steve Madden

Hello. We are so sorry to hear this happened. Please give us a call at 1-800-378-7306 ext. 722 to further discuss.

2.5
I liked
  • Shoe style
  • Fit as sized
  • Products
I didn't like
  • Excessive emails
  • Customer service and return policy
  • Ordering issue
#1348502
Reply to reviews
In November of last year, the strap randomly broke on my SM platforms. I contacted SM and they were very prompt with a replacement of the shoes. Since I originally bought the shoes in June of that year, they were not selling the same style and gave me a gift card with...
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Company wrote 0 private or public responses to the review from Sep 05.
Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

1.0
I didn't like
  • Steve madden quality
  • Poor quality
  • Customer service and online returns
#1347856
Reply to reviews
I ordered from their website and received “shipping label created” ten days ago a week after I ordered. Holding pattern ever since. I have now contacted SM twice and have received no response. Never buying from them again from anywhere.
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Company wrote 0 private or public responses to the review from Sep 01.
Anonymous
Steve Madden

Hello. We are very sorry to hear about this. We would like to look into what happened and provide the necessary assistance. Can you please provide us with the order number? Yo...

1.0
#1344178
Reply to reviews

Contact Steve Madden

Mailing Address:
Steve Madden Ltd
52-16 Barnett Ave
Long Island City, New York 11104
United States
Phone:
(888) 762-3336
More
I purchased four pairs of shoes from the Steve Madden store located at the San Francisco Outlets in Livermore Ca. I wore two pairs of the shoes for about 4 hours each. The shoes felt fine when I tried them on in the store. However, once I wore the shoes for about an...
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Company wrote 0 public responses to the review from Aug 29.
Anonymous
Rita Megally

Steve Madden is more than happy to refund you for the unworn shoes, less the discount you paid for them. You purchased all 4 pairs during our buy one, get one 50% off promotio...

1.0
I didn't like
  • Shoes
  • Customer service and online returns
#1341946
Reply to reviews