filters
state:
Show
city:
Show
product:
Show
I contacted Stevemadden.com about a shoe I just received called the Slinky and after I wore it a few hours it wouldn't stay on my feet. They tried to claim it was too big and since it had been worn they would not take it back. My foot fit the platform exactly but the...
Read more
2.1
I didn't like
  • Poorly made shoe
#1062758
Reply to reviews
Ordered a few items for the wife birthday and they left the status as "in process" for a few days even though i paid for 2 day shipping. I chatted with them a few times and always told me will arrive by friday" Live chat was a joke (not their fault) as i thinking the...
Read more
1.3
I didn't like
  • Delivery misrepresentation
#1058265
Reply to reviews
While on vacation in Las Vegas in February, I purchased a pair of shoes at a Steve Madden store at the Venetian Hotel. These are dress shoes covered with rhinestones. They cost $151.36. I have worn the shoes two times -- indoors at my home while entertaining -- and the...
Read more
Anonymous
sharing the pain

I am having a problem with them too. Do you have contact information, so we can speak?

1.0
I didn't like
  • Poor quality
  • Unreasonable return policy
#1044061
Reply to reviews
Steve Madden - Simple Review #1490720826
Steve Madden - Simple Review #1490720826
Steve Madden - Simple Review #1490720826
1/3

Steve Madden Shoes Review

Steve Madden
#1026635
I was told to supply additional info which I intend to do. my email joehutboy@gmail.com. Desmond Bryan (239) 645-9252.
Comment
Show

Steve Madden Customer Care Review

Steve Madden
#1020563
2.5
Details
I ordered a bootie, tried to cancel the order, but they couldnt find my order number on their system and it was too late so they said that i just have to return the package after i get it, which i had to pay an extra 20£ for. I returned a 6 days ago and they didn't send anything, and yet again they say the cant find it. And now i cant get my money back.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Steve Madden - Simple Review #1484882949
1/1

Steve Madden Shoes Review

Steve Madden
#994164
1.0
Details
Without doubt, is the worst high shoes I have ever bought. After 15 minutes walking with It, look what happened in my legs. They have a beautiful design, but zero in comfort and internal finish.
Comment
Show
Discounts and Special Offers
Value for money

Short Review on September 19, 2016

Steve Madden
#921327
i need to know how many days they return the money
Comment
Show
If you don't like what you bought return it immediately...there's no flexibility. I bought two pairs of the same shoe...one size larger than the other and in two different colors (not sure which color I would like or size). The larger size fit. I liked both colors so I...
Read more
3.0
#1032966
Reply to reviews
Steve Madden - Sandals Review
I have bought many Steve Madden shoes. I bought a pair of heels aboit two years ago, which they broke the same night i wore them. I just bought a pair of the fuzzy sandals they have at an outlet store about 3 weeks ago, they just broke. Of course i called customer...
Read more
1.8
#1024773
Reply to reviews
First Experience: I ordered a pair of heels a month befor my wedding. They came in wrong colour. So I asked for a return label and the right item. waited for 2 weeks and received nothing. I followed up and they said they don't know what happened to the oreder!! Cause...
Read more
2.4
I didn't like
  • Looks like there is no management
#995974
Reply to reviews
Ordered some mens boots on 12/5/16 online at stevemadden.com that were on clearance sale for $46.50 and another pair of boots on sale for $90. I thought I was getting a great deal. Let it behold it turned out to be a nightmare. I received both boots at the same time on...
Read more
1.7
I liked
  • Waiting for my order number 11773392 to be resolved
#973184
Reply to reviews
Bought shoes a size too big and wish to exchange them. One figures that it's standard practice now days to buy risk-free, try at home, and if it's not suitable, to exchange for the right size. Only to find out that we can't return, can't exchange, because the product...
Read more
1.2
#972564
Reply to reviews
I purchased a pair of Steve Madden Freebird apex boots 3 months ago. I have worn them now 5 times and they have separated at the seam leaving a hole in the inseam. I just reached out to customer service who informed me that they only guarantee their product for 30 days...
Read more
#955114
Reply to reviews
I ordered a pair of shoes online and received the wrong size. I ordered a size 8 and received a size 9.5. I called the customer service number provided on my receipt and the associate proceeds to tell me that they are sold out and all they can do is give me a refund....
Read more
1.6
I didn't like
  • Customer service
#954812
Reply to reviews