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Steve Madden - Boots Review from New York, New York
I bought these boots two days ago for $130.00 and they have began to rip and fall apart! If I couldn't fuckkn sue Steve Madden for false advertising of quality boots I would! ill never spend another dime on these *** *** as products. *** you Steve Madden! I wanna kick...
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Anonymous
Jay R

***!!! I just bought a pair from a online store 6pm. First dealings with them, Boots were on sale 54.99, from 130.00 I jumped , after reading these reviews I feel I should j...

Anonymous
Anonymous

The same thing happened to me! I bought $160 boots. The saleswomen said they were 100% leather, great quality and worth the money because they'll last a long time. Day 1 weari...

1.0
#946636
Reply to reviews
I purchased three pairs of shoes from Steve Madden with a gift certificate my partner had given me. Two were clearance, one was a pre-order. I only found them available online and ordered my size. I received one shoe that was clearance and was way too big!! I could not...
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4.0
I didn't like
  • Return exchange policy - fraudulent
  • Customer service and online returns
#946279
Reply to reviews
Steve Madden - TERRIBLE RETURN POLICY
Steve Madden - TERRIBLE RETURN POLICY
I bought shoes from the website directly and wore them for a maximum of 2 hours outside. They hurt like *** and they werent even heels and I was wearing socks with them! Now I am being told that they dont accept worn merchandise and that "their return policy is stated...
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1.2
I didn't like
  • Customer service
  • Customer service and business ethics of online returns
  • Customer service and online return
#932109
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Short Review on September 19, 2016

Steve Madden
#921327
i need to know how many days they return the money
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Steve Madden Shipping Service Review

Steve Madden
#847693
I bought the Carrson heel for an event and paid for next day shipping but i wont be getting them until 4 days after i placed my order. UPS said estimated delivery was 5/13/16 by the end of the day but the tracking said they hadnt even gotten the package. And it had already been well after 24 hours of placing the order. Order placed 5/12/16, i wont receive it until 5/16/16.
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Short Review on April 30, 2016

Steve Madden
#839023
1.0
Details
Was rejected access into my account because my voice wasn't "girly" enough. My order was canceled by Steve Madden after I couldn't prove I was a women. Offered billing information as proof but my "manly" voice wouldn't allow them to complete my order. Never ordering or buying Steve Madden again. So offense and rude, specially in today's open and changing world.
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Customer service
Delivery Service
Product or Service Quality
Staff
Steve Madden - Simple Review #1458509142
1/1

Steve Madden Shoes Review

Steve Madden
#813583
Shoes began to break within 4 months... Insanely expensive
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Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
I ordered a pair of new shoes off of the website. They arrived quickly, which was nice. Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with...
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Anonymous
Jay

I believe I know why we are having such a hard time. Steve Madden is making money so he no longer cares about his customers. I have read reviews about the staff being unhappy ...

1.3
I didn't like
  • Costly product with absolutely zero quality
  • Shoes were not new
  • Entire experience
#922184
Reply to reviews
Steve Madden - Shoes Review from Kalyan, Maharashtra
Price: 8000 INR purchased from: Amazon India Order # 404-1984168-6453963 Used for: 9-10 times for office with great care as the shoes are so costly and are designer shoes. Last use was in second month of date of purchase. Result: see the photo, sole is detached Current...
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1.0
Kalyan, Maharashtra
I didn't like
  • Fraud product
  • Unreasonable return policy
  • Worthless product
#916579
Reply to reviews
I ordered shoes from the store because they did not have my size in the store. I got an email of the order confirmation but after a week, I never got any shipping update. I chatted with someone from stevemadden.com and he/she said the order was cancelled and they did...
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Anonymous
Anonymous

This EXACT thing happened to me. Worse still was that it was a Christmas present and since I wasn't notified of the cancellation, it was too late to get another pair in time. ...

#888392
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I love Steve Madden shoes. However, for the first time I bought a pair of shoes on sale and the fit was horrible--the width was extremely NARROW I will never be able to wear. I have similar heels to the Britty and was really surprised of the fit. I reached out to...
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#886341
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Steve Madden Shoes Review from Chicago, Illinois
Steve Madden Shoes Review from Chicago, Illinois
Steve Madden Shoes Review from Chicago, Illinois
I purchased these "new boots" online and I have never been more mad about an online purchase. I shop online often and never received used items. I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and...
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1.5
I didn't like
  • Customer service
  • Customer service and online return
  • Return exchange policy - fraudulent
#880026
Reply to reviews
Horrible customer service. I bought 3 pairs of shoes i paid 30.00 for overnight delivery on a Friday morning and didnt receive my purchase till Monday. When i called to complain they told me they don't do weekend deliver but yet, they charged me for it. Two day...
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Anonymous
Anonymous

I believe that they have thing where if you place the order after a certain time your order will be shipped the following day. So maybe that's what happened here

#879487
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i purchased 4 shoes and 10 % off on 3 of them. the last one of 4 shoes was 50 % off as the reward for purchasing one for full price. When i tried to return 2 of them, they forced me to pay back the balance to make it the full price meaning that i have to pay back...
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Anonymous
Anonymous

What do you expect in Thailand?

1.5
I didn't like
  • Return exchange policy - fraudulent
#860497
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