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Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
Steve Madden - New Shoes Arrived Worn
I ordered a pair of new shoes off of the website. They arrived quickly, which was nice. Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with...
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Anonymous
Jay

I believe I know why we are having such a hard time. Steve Madden is making money so he no longer cares about his customers. I have read reviews about the staff being unhappy ...

1.3
I didn't like
  • Shoes were not new
  • Costly product with absolutely zero quality
  • Entire experience
#922184
Reply to reviews
Steve Madden - Shoes Review from Kalyan, Maharashtra
Price: 8000 INR purchased from: Amazon India Order # 404-1984168-6453963 Used for: 9-10 times for office with great care as the shoes are so costly and are designer shoes. Last use was in second month of date of purchase. Result: see the photo, sole is detached Current...
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1.0
Kalyan, Maharashtra
I didn't like
  • Unreasonable return policy
  • Costly product with absolutely zero quality
  • Fraud product
#916579
Reply to reviews
I ordered shoes from the store because they did not have my size in the store. I got an email of the order confirmation but after a week, I never got any shipping update. I chatted with someone from stevemadden.com and he/she said the order was cancelled and they did...
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Anonymous
Anonymous

This EXACT thing happened to me. Worse still was that it was a Christmas present and since I wasn't notified of the cancellation, it was too late to get another pair in time. ...

#888392
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Steve Madden Shipping Service Review

Steve Madden
#847693
I bought the Carrson heel for an event and paid for next day shipping but i wont be getting them until 4 days after i placed my order. UPS said estimated delivery was 5/13/16 by the end of the day but the tracking said they hadnt even gotten the package. And it had already been well after 24 hours of placing the order. Order placed 5/12/16, i wont receive it until 5/16/16.
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Short Review on April 30, 2016

Steve Madden
#839023
1.0
Details
Was rejected access into my account because my voice wasn't "girly" enough. My order was canceled by Steve Madden after I couldn't prove I was a women. Offered billing information as proof but my "manly" voice wouldn't allow them to complete my order. Never ordering or buying Steve Madden again. So offense and rude, specially in today's open and changing world.
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Customer service
Delivery Service
Product or Service Quality
Staff
Steve Madden - Simple Review #1458509142
1/1

Steve Madden Shoes Review

Steve Madden
#813583
Shoes began to break within 4 months... Insanely expensive
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Steve Madden Boots Review

Steve Madden
#802556
1.0
Details
Bought boots for my daughter and Madden's team sent me used second hand boots.... tried to find a solution with them to have the replacement boots shipped directly to my daughter and they DID NOT want to accommodate as they did not want to recognize there mistake. Very poor customer service Last time for me to buy with this low quality company. .
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website
I love Steve Madden shoes. However, for the first time I bought a pair of shoes on sale and the fit was horrible--the width was extremely NARROW I will never be able to wear. I have similar heels to the Britty and was really surprised of the fit. I reached out to...
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#886341
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Steve Madden Shoes Review from Chicago, Illinois
Steve Madden Shoes Review from Chicago, Illinois
Steve Madden Shoes Review from Chicago, Illinois
I purchased these "new boots" online and I have never been more mad about an online purchase. I shop online often and never received used items. I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and...
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1.5
I didn't like
  • Customer service
  • Return exchange policy - fraudulent
  • Customer service and online return
#880026
Reply to reviews
Horrible customer service. I bought 3 pairs of shoes i paid 30.00 for overnight delivery on a Friday morning and didnt receive my purchase till Monday. When i called to complain they told me they don't do weekend deliver but yet, they charged me for it. Two day...
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Anonymous
Anonymous

I believe that they have thing where if you place the order after a certain time your order will be shipped the following day. So maybe that's what happened here

#879487
Reply to reviews
i purchased 4 shoes and 10 % off on 3 of them. the last one of 4 shoes was 50 % off as the reward for purchasing one for full price. When i tried to return 2 of them, they forced me to pay back the balance to make it the full price meaning that i have to pay back...
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Anonymous
Anonymous

What do you expect in Thailand?

1.5
I didn't like
  • Return exchange policy - fraudulent
#860497
Reply to reviews
The last 3 times I've been in Steve Madden market mall in Calgary I've received horrible service if any at all. Twice I was the only customer in the store and staff never said hi. She looked everywhere but directly at me. Then I walked across to Dynamite and multiple...
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3.0
#855974
Reply to reviews
I'm a customer for a long time of Steve Madden I purchased a lots of shoes there for years and never have to return any shoes 2 weeks ago I bought one pair of shoes the I really like and look great with my shoes I paid 150.00 dollars for my shoes the I bought to go a...
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1.8
#848043
Reply to reviews
i had bought a pair of shoes for my mother and she did not like them, tried to return them two days later to be told that the shoes are unreturnable because they were worn. the shoes were not worn, infact the shoes were also the WRONG SIZE and nothing was to be done, I...
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1.0
I didn't like
  • Customer service and business ethics of online returns
  • Customer service and return policy
  • Customer service
#838215
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