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I ordered a pair of shoes in-store while I was visiting a friend in DC (I live in Boston). They said 5-7 business days. That was 2.6.18. It is not 2.13.18 and I have not received them. First time I used live chat, someone told me they were at my apartment and had been...
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1.0
#1188848
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I hate Steve Madden. Their customer service is basically non existent. Their app and website have not been accepting gift cards for over a month now and there is no explanation as to why and no estimate as to when that will be fixed. Their customer service does not...
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1.0
#1186428
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Steve Madden - Not bad all

I need a size 9 on the comet booties
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1183596
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Steve Madden - Awful customer service

The store manager was super rude! Don't shop here!!! Outlet store in Atlanta
#1182662
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Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
Steve Madden - Used Shoes
I order three pairs of Steve Madden shoes on December 27th, 2017. I ordered Hound Grey Suede, Hound Black Suede, and Fraction Nav NU, all in size 13. When they arrived, Tuesday, January 9, 2018, I noticed that the shoes had marks, stains, and scuff marks on them. I...
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2.2
#1165877
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I purcharsed a pair of shoes on line, I needed to size up, so I went to the store. The store # is 124 in Destin Florida, the manager of the store told me that she couldnt credit my account because was more than 30 days that I can only get a gift card, I told her that I...
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1.8
#1159468
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The same thing happened to me! It is such a huge inconvenience - I signed up for the rewards to obtain 10% off and had a promo code for free shipping. The site is not convenient and you have to go back and re-select all the shoes that you had just placed in your cart....
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#1156956
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Steve Madden - Absolutely disgusting
I ordered the Johannah boots in the multi color, size 7 1/2 as a Christmas present for my daughter. The box came and the boots were totally white. I called for a return label and re-ordered the boots. The second box came. I peeked and saw the correct color and size...
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2.5
I didn't like
  • Did not insure quality of what i ordered
#1156445
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I am very disappointed with my experience with Steve Madden, in the past two days (12/21/17-12/22/17). I was interested in getting the Dominique style of boots (red, size 9) over the web. However, they were not in stock so I check the In-Store inventory and noticed...
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2.7
I liked
  • Style
I didn't like
  • Staff
#1153854
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I am in disbelief at the incompetency of this company. How they are number one in retail shoe sales is nothing short of a miracle. I have attempted to purchase a gift card online and over the phone without success. Their system for purchasing gift cards has been down...
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#1148879
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