Product: Steve Madden Shoes Clear all filters (0 of 52 reviews match)
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Just received my heels today. One of them is used an the other is new. I could see the scuff marks an minor wear and tear on the sole of the shoe. I called customer service immediately and they emailed me a return form to send initial shoes back and received an order...
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Anonymous
Steve Madden

Hello. We sincerely apologize for the error made with your shipment and we appreciate you reaching out to us immediately so we can try to make it better. If you need any addit...

Product
Steve Madden Shoes
#1434812
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Are you kidding me? No matter how much I take care of the product, it keeps falling apart. Steve Madden sells their shoes at a very high price range and I got two pair for around 200. But they are falling apart within 6 months? Are you serious? I know you this brand...
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Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 and dial 3 to reach us directly? We’d like to make this right.

Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

2.3
Product
Steve Madden Shoes
I liked
  • Style
I didn't like
  • Quality
#1376331
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I have 4 pairs of shoes from Steve Madden that make squeaky noise like I'm walking on 100 years old hardwood. I've talked to the people at the store and exchanged emails with head office but no one is willing to help me with this problem. I've been told that it's not a...
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Anonymous
Steve Madden

Hello. We are very sorry to hear this happened. Please give us a call at 800-378-7306 ext 722 to further discuss about this.

1.0
Product
Steve Madden Shoes
#1349495
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In November of last year, the strap randomly broke on my SM platforms. I contacted SM and they were very prompt with a replacement of the shoes. Since I originally bought the shoes in June of that year, they were not selling the same style and gave me a gift card with...
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Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

1.0
Product
Steve Madden Shoes
I didn't like
  • Poor quality
  • Customer service and online returns
  • Steve madden quality
#1347856
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I purchased four pairs of shoes from the Steve Madden store located at the San Francisco Outlets in Livermore Ca. I wore two pairs of the shoes for about 4 hours each. The shoes felt fine when I tried them on in the store. However, once I wore the shoes for about an...
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Anonymous
Rita Megally

Steve Madden is more than happy to refund you for the unworn shoes, less the discount you paid for them. You purchased all 4 pairs during our buy one, get one 50% off promotio...

1.0
Product
Steve Madden Shoes
I didn't like
  • Shoes
  • Customer service and online returns
#1341946
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Steve Madden - Cheap product big price tag
Purchased two pairs of these super cute SM shoes at a local department store in May. One pair for each daughter. As you can see from the picture the construction of this shoe is terrible. Both pairs didn’t even make it one season and they are not cheap shoes. Cheap...
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Anonymous
Steve Madden

We are so sorry to see this. Can you please let us know if the purchase was made on our website and if so, can you provide us with the order number? Feel free to also give us ...

2.5
Product
Steve Madden Shoes
#1319458
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I tried fixing it by gluing together but then I realized that it would be too dangerous of the glue came off. This is the first time that my shoes ever broke. It just shows that Steve Madden quality for their shoe is horrible and I would not recommend it to anyone. I...
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Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

Product
Steve Madden Shoes
#1304541
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SIMPLE BLACK STRAP HEEL BROKE WITHIN THE FIRST 4 MIN OF WEARING. THEN A SMALLER NUDE HEEL GAVE ME BLISTERS WITHIN THE FIRST 5 MIN OF WEARING. EXTREMELY PISSED OFF ABOUT THIS. BOTH NEW SHOES BUT SENT STRAIGHT FROM *** STEVE MADDENS QUALITY IS AT AN ALL TIME LOW. DO NOT...
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Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

Product
Steve Madden Shoes
I didn't like
  • Beige heel is too painful to bear
  • Black heel broke within the first 5 min
#1293819
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I preordered a shoe back in April which was supposed to be shipped early May it is now June and its not im seeing that it was shipped. I didnt even get a courtesy email neither was i offered a discount thatbis so unprofessional. I shop so much at Steve Madden i have...
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Anonymous
Anonymous

12941537 But honestly i am highly dissatisfied and will never spend my money at your company again because of your inconsiderate customer service reps.

Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

1.8
Product
Steve Madden Shoes
#1280096
Reply to reviews
My pre-order is a full week late to ship. Then Steve Madden cancels my order so I have to call in to order again. They shouldn't say they accept Paypal if it doesn't work! They offer no way of waving shipping costs. They offer nothing to their costumers for their own...
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Anonymous
Steve Madden

We would like to look into what happened. Can you please provide the order number and/or call us at 800-378-7306 x722? We’d like to make this right.

1.0
Product
Steve Madden Shoes
I didn't like
  • Customer service and return policy
#1272575
Reply to reviews