Chicago, Illinois
0 comments
Not resolved

I purchased these "new boots" online and I have never been more mad about an online purchase.I shop online often and never received used items.

I received the boots that I waited about 20 days for and when I open the box I found boots that had been worn, used and abused. When I called Steve Madden they told me ok let's return these, I told her that I loved the boots but they were used if they could possibly do an exchange but I did not want to wait 7-10 days. All I wanted was expedited shipping since I had waited so long for these. They said no and if I didn't want to wait they couldn't do anything.

Fine.Simple solution don't shop there again and let's share this experience with other potential shoppers.

Review about: Super Fly.

I didn't like: Return exchange policy - fraudulent, Customer service and online return, Customer service, Ridiculous return policy and lack of clear stores.

Review #880026 is a subjective opinion of a user.

1.5
Customer service
Price Affordability
Staff
Exchange, Refund and Cancellation Policy
Delivery Service
Warranty
Advertised vs Delivered
Product or Service Quality
Location
Discounts and Special Offers
Value for money
Website
Diversity of Products or Services
PRODUCT OR SERVICE Steve Madden Shoes
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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