Over the past year, I've ordered maybe 10 pairs of shoes from Steve Madden. Out of those 10 pairs I think only one came packaged in an acceptable fashion.
All the others arrived as if they were secondhand. One of the most notable incidents is last year when I placed an order for the "Maiden" sandal in blue suede. The shoe arrived with a noticeable and upsetting amount of glue all over the zipper and upper part of it. I'm kicking myself to this day for not calling and complaining.
My most recent order was placed on 14 April 2015 and the shoes (Dezzzy) arrived on the 17th. I couldn't believe my eyes when I opened the package. The shoe box was torn, there was no stuffing or wrapping on the shoes and they appeared to have just been tossed in the box. The bottom showed signs of wear and the sole had a tear in it.
I was livid because this had happened so many times and it was the final straw. Out of all the times receiving my shoes in subpar packaging and less than brand new condition, this was the first time I actually called customer service. They said they'd send me a new pair at no cost which I accepted but I'm not confident that the new pair will arrive in any better condition. I also think the quality is hit or miss.
Sometimes your $120+ shoes look like $20 shoes and sometimes they look high quality but overall it's very inconsistent and you never know what you're going to receive when you place an order.
I really wish that Steve Madden cared more about customers but I know there too big of a corporation to give a ***. I think they've lost me as a customer though.
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