I bought shoes from the website directly and wore them for a maximum of 2 hours outside.They hurt like *** and they werent even heels and I was wearing socks with them!

Now I am being told that they dont accept worn merchandise and that "their return policy is stated everywhere. I dont see it in my confirmation email or when you go to checkout. If you buy from Macys or Nordstrom's they at least value their customers and have a suitable return policy.

Steve Madden obviously takes advantage of their customers by having such a terrible return policy.Even at Forever 21, you can at least get store credit back!

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Customer service
Price Affordability
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Customer service and business ethics of online returns
    • Customer service and online return

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Steve Madden Odessa Shoe
Review category
Footwear and Clothing
review #932109

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