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I bought shoes from the website directly and wore them for a maximum of 2 hours outside.They hurt like *** and they werent even heels and I was wearing socks with them!

Now I am being told that they dont accept worn merchandise and that "their return policy is stated everywhere. I dont see it in my confirmation email or when you go to checkout. If you buy from Macys or Nordstrom's they at least value their customers and have a suitable return policy.

Steve Madden obviously takes advantage of their customers by having such a terrible return policy.Even at Forever 21, you can at least get store credit back!

This person wrote the review because of poor customer service of steve madden boots from Steve Madden and attached photo s. Reviewer claimed that he or she lost $100 and wants Steve Madden to issue a full refund.

The most disappointing in user's experience was customer service, customer service and business ethics of online returns and customer service and online return. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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