Century City, Century City
Not resolved

i sent back my boot because the zip came loose in August. i was told the shoe will be ready in a week's time but until the 10th October no feedback or any form of communication was received until i had to go to the store and find out for myself.

i live 120km away from Canal Walk store to have such inconvenience from a highly reputable store. It is an unacceptable behaviour. within a week of being there threatning now the shoe is ready. Its soooooooooooooo unacceptable.

One uses certain shops because of needing expectations to be met without a doubt. i was very dissappointed by the service at your store.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Not being informed of the progress.

Company wrote 0 private or public responses to the review from Oct 20, 2015.
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