i sent back my boot because the zip came loose in August. i was told the shoe will be ready in a week's time but until the 10th October no feedback or any form of communication was received until i had to go to the store and find out for myself.
i live 120km away from Canal Walk store to have such inconvenience from a highly reputable store. It is an unacceptable behaviour. within a week of being there threatning now the shoe is ready. Its soooooooooooooo unacceptable.
One uses certain shops because of needing expectations to be met without a doubt. i was very dissappointed by the service at your store.
This person wrote the review because of poor customer service of steve madden boots from Steve Madden. Reviewer claimed that he or she wants Steve Madden to have the product delivered.
The most disappointing in user's experience was not being informed of the progress. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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